References to Shel mean Shel, LLC, its agents, successors, and assigns.
The following are examples of the types of information we may collect:
• Information you provide to us, including:
o Telephone Number;
o Email Address; and
o Transaction Information.
o Pages visited;
o Duration of visits;
o Landing and exit pages;
o Geographic location;
o IP Address; and
o Browser Technology.
• Additional information about your use of the Services, including:
o Transaction Information including items purchased and date and time of your transaction.
• Information provided by third-party partners, including:
o Updated shipping information;
o Information made available to us through third party platforms, online databases and directories, or other means;
o Information from consortiums with partners to share information or match (look alike or similar) de-identified customer data;
o Information from third-party service providers, including third-party call centers and payment processors; and
o Information from third-party analytics and advertising services.
How Information Is Used.
We may use information that we collect, alone or in combination with information provided by third-parties, to:
• Provide you with Services;
• Improve our Services;
• Respond to inquiries you send to us;
• Enhance your experience with the Services;
• Obtain feedback from you about Shel and our Services;
• Provide you with solicited news and updates; and
• For marketing and promotional purposes.
We may make use of both session and persistent cookies. Session cookies exist for only so long as your web browser remains open. Persistent cookies last from visit to visit, and do not go away when you close your browser. Managing cookie preferences differs from browser to browser so please refer to your browser for further information. If you would like to disable cookies and web beacons from Shel, please use the help function in your web browser to restrict cookies from our website. However, if you block cookies from Shel, you will not be able to make use of the Services.
How Information is Shared.
We may share your information within Shel and its affiliates and subsidiaries. We may also share your information with third-parties with whom we have a relationship, either for the purpose of managing the website or Services, or so that the third-party can directly market their products or services to you.
How Information Is Protected. We take reasonable security measures consistent with federal and state law to protect the security of your Personal Information, including the use of encryption or Secure Socket Layers connections for the transmission of any Personal Information, as defined in Massachusetts regulation 201 CMR 17.02, through the website or Services. In so much as personal email is generally not encrypted, we request that no Personal Information be sent to us via email.
We will retain your Personal Information as long as an account is active or as needed to provide you Services. You may, at any time, instruct us to remove Personal Information, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Shel from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
User Preferences and Opt-Out Choices.
Email, Direct Mail, Telemarketing, and Third-Party Sharing.
To opt out of:
• Receiving promotional or marketing emails from Shel at a specific email address;
• Receiving direct mail;
• Receiving telemarketing calls; or
• Disclosure of information to third-parties for marketing purposes;
• Use the unsubscribe link in the footer of any email sent by Shel; or
• Contact us by mail at the address below.
Interest-Based or Online Behavioral Advertising (OBA). Internet based advertising uses information about you collected from various online sources (including mobile applications) to provide relevant, targeted advertising likely to be of interest to you. Click here for additional information on interest-based or online behavioral advertising. If you would like to opt-out of online behavioral advertising, please click here. Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative. If you opt-out, you may continue to see or receive online advertising from Shel; however, these ads may not be as relevant to you.
Social Network Advertising and Facebook.com Website Custom Audience Ads (WCA). Facebook Web Custom Audience is a specific Interest-Based Ads program that matches people that have shown interest in Shel through our website with their Facebook user profile so that we may deliver relevant, interest-based ads on Facebook.com. To find out more about Facebook ads programs, please click here. You can opt-out of this program and all Interest-based advertising through the links provided above.
Do Not Track (DNT). Shel does not currently have the capabilities to recognize the various Do Not Track signals from different web browsers. Users may manage their preferences for tracking across sites in the Online Behavioral Advertising section above. For more information on Do Not Track please visit http://www.allaboutdnt.org/.
California Privacy Rights. Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third-parties or corporate affiliates for those third-parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of Personal Information shared with third-parties and used for direct marketing purposes and the name and address of the third-parties that received such Personal Information. If you are a California resident and want a copy of this notice, please submit a written request to the address below. In your request, please specify that you want a "California Privacy Rights Notice." Please allow 30 days for a response.
Attn: Privacy Office